One of the most important things is for our clients to feel secure that their money is in safe hands with Duncan Lawrie. Sadly from time to time, our clients and the financial services industry are targeted by those not so well-intentioned and the threat from fraudsters continues to grow.
One way to avoid becoming a victim of fraud is to be aware of the different types of fraud and to take simple steps to protect yourself and your money. We have included some information in this section of our website to provide some practical guidance on how you can avoid becoming a victim of fraud.
If you are ever in any doubt or have concerns, please contact your Relationship Manager immediately and they will be able to help you.
Our top ten tips for fighting fraud
- Keep your personal information secure - be suspicious of emails asking for personal details
- Keep your cards safe and protect your details when shopping
- Keep your passwords and PINs top secret - banks, including us, will never ask you to disclose your PIN
- Do not disclose confidential information over the phone unless you are absolutely certain of the caller's identity - and never give personal or account details to anyone who contacts you unexpectedly
- Duncan Lawrie will never send a courier to your home to collect your card, PIN or online banking security device - contact your Private Banker and your local police immediately if this happens
- Report any lost or stolen cards to your Private Banker immediately
- Check your bank statements regularly and carefully - if you find an unfamiliar transaction, contact your Private Banker immediately
- Never send confidential information or bank details by email, letter or fax - it can easily be intercepted by a third party
- Tell your Private Banker immediately if you change address
- Destroy unwanted documents, preferably by using a shredder - never throw away entire bills, receipts, credit or debit card slips, bank statements, or even unwanted post, in your name.
We may call you from time to time, as a fighting fraud initiative, to verify your instructions or whether a transaction is genuine. We will never ask you to divulge full security information or advise you that we are sending a courier to collect this information.