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Our tips to help protect you against identity theft.

Identity theft occurs when fraudsters use your personal information without your knowledge or consent.  For example, they might use it to take out bank accounts, credit cards, loans, state benefits and documents such as passports and driving licenses in your name.

You can learn more about protecting your identity online with Get Safe Online, which has been developed by the Government, police and industry. Steps you can take:

  • Always be careful to keep your cards, personal details, information and paperwork, passwords and PINs as safe and secure as possible, as we have suggested in the card fraud section
  • Keep documents in a secure place - locked away if possible
  • Destroy unwanted documents, preferably by using a shredder - never throw away entire bills, receipts, credit or debit card slips, bank statements, or even unwanted post in your name
  • Be extra careful if you live in a property where other people could access your mail
  • If you move house, tell your Private Banker immediately and ask Royal Mail to redirect any mail from your old address to your new one for at least a year
  • If any of your cards or documents have been lost or stolen, contact the issuing organisation immediately
  • Check statements as soon as they arrive. If you spot any unfamiliar transactions, contact the company concerned immediately.