Duncan Lawrie Online ▼

Online fraud comes in a variety of different forms - here is our advice for you to stay safe.

Email instructions

If you contact us by unencrypted email, there is no guarantee that we will receive it, or that its contents will stay private or unaltered during internet transmission. Sadly, there is always a risk that your email account may have been hacked without your knowledge and fraudsters may be monitoring your emails.  

As such, we reserve the right to monitor the use and content of emails sent or received by us to ensure they comply with our own email policy, whereby we will identify and take action against unlawful or improper use of our systems. This includes, although is not limited to, spoofing, the transmission of computer viruses.

This means, we may, without notice, decide not to act on any request made by email purportedly sent by you.  For secure communication with us, we highly recommend our secure online banking service, which you can read more about here.

Fake emails and websites using Duncan Lawrie's name

We are aware that Duncan Lawrie's name has been used in fake emails and bogus websites from fraudsters who have nothing to do with the Duncan Lawrie Group.

The Duncan Lawrie domain is duncanlawrie.com, so our only official website is www.duncanlawrie.com. Duncan Lawrie online banking is online.duncanlawrie.com. You will only ever receive emails from Duncan Lawrie in the following format: {initialsurname}@duncanlawrie.com. If you encounter a website or email address mentioning Duncan Lawrie which is not in this format, it means it is fraudulent and you are encouraged to report this by contacting us on information@duncanlawrie.com

We advise you not to contact the sender of any email, not to disclose any bank details to them and not to pay any money to the fraudsters. Often fraudsters will offer you money from prize winnings, deceased estates, dispute settlements or other non-existent sources. Sometimes they will state that they are employed by the Duncan Lawrie Group. Do not be tempted to contact them or accept their offers.

Social engineering

Social engineering is where criminals will trick you to get information such as your passwords, log-in details or other confidential information. Sometimes this may take place on social media channels, such as LinkedIn. For example, a person may try to contact you through a social media channel who claims to work for Duncan Lawrie Private Banking. Unless you know this person, do not engage in any communication with them, as it may be an attempt to obtain your personal details, account information or passwords.

Steps you can take:

  • Do not disclose confidential information over the phone unless you are sure of the caller's identity. If in doubt, ask for the caller's phone number and check it to see that it's genuine
  • Do not disclose confidential information through social media channels
  • Never send confidential information by email. It can easily be intercepted by a third party, and we will never ask you to email personal details, account information or passwords
  • Keep your PIN confidential at all times. Banks, including us, will never ask you to disclose your PIN
  • If asked to take part in an online survey, never disclose your bank details via email, letter or fax.


Criminals set up authentic looking but 'spoof' websites designed to obtain personal details from you. They will send emails requesting personal information e.g. name and password, which are then used to access your accounts.

Steps you can take:

  • Treat any unsolicited emails or calls that ask for confidential information with suspicion - even if it looks like it comes from an organisation you know
  • Don't worry about just ignoring or deleting an email if you are at all worried
  • Always feel free to call your Duncan Lawrie Private Banker to see if a message looking to come from us is legitimate
  • If in any doubt about the validity of a particular message, contact the organisation that supposedly sent you the message to make sure it is genuine.


Trojans are capable of recording your passwords and other personal details by capturing your keystrokes or taking screen shots of sites you visit. These details are then sent to a fraudster. Some trojans actually allow a fraudster to shadow your computer sessions, seeing everything you do.

Steps you can take:

  • Install firewalls and internet security software on your computer
  • Be vigilant when opening contents of emails which raise suspicion. Do not click on any links if you are unsure about the content.

Money mules

Most UK bank accounts do not allow customers to make online cross-border transfers. Since most online fraudsters tend to be based outside the UK, they need people within the UK to launder the funds they receive from their scams. These people are called money mules.

Steps you can take:

  • You could be being targeted if you receive any unsolicited job offers - treat them with suspicion, especially if the organisation is based overseas
  • Verify the details of any organisation that you are considering working for
  • Do not give your bank account details to anyone whom you do not know and trust.